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<h1 class="topictitle1">Failed to Connect to the Management System After the KVM Is Open</h1>
<div id="body32001227"><div class="section" id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_section446082532119"><h4 class="sectiontitle">Symptom</h4>
<div class="tablenoborder"><table cellpadding="4" cellspacing="0" summary="" id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_table17460202517216" frame="border" border="1" rules="all"><thead align="left"><tr id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_row139762025162116"><th align="left" class="cellrowborder" valign="top" width="42%" id="mcps1.3.1.2.1.3.1.1"><p id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_p39761325192115">Symptom</p>
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<th align="left" class="cellrowborder" valign="top" width="57.99999999999999%" id="mcps1.3.1.2.1.3.1.2"><p id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_p3976132532112">Possible Causes</p>
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<tbody><tr id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_row6976152513216"><td class="cellrowborder" valign="top" width="42%" headers="mcps1.3.1.2.1.3.1.1 "><p id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_p1546601171812">After the KVM is open, "Failed to connect to the management system. The management system IP address is xx.xx.xx.xx."</p>
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<td class="cellrowborder" valign="top" width="57.99999999999999%" headers="mcps1.3.1.2.1.3.1.2 "><p id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_p5466141181816">The default port number of the KVM service is 2198. This error occurs when the KVM service port is not enabled or is unavailable.</p>
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<div class="section" id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_section10250174014712"><h4 class="sectiontitle">Solution</h4><ol id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_ol283342191211"><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li208335251217"><a name="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li208335251217"></a><a name="en-us_topic_0000001206469230_li208335251217"></a><span>On the <span id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_ph188011562224">BMC</span> WebUI, choose <strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b10341515121816">Services</strong> &gt; <strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b1186674151820">Port </strong><strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b73410159188">Services</strong>, and check whether the KVM service is enabled.</span><p><ul id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_ul168333201218"><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li283318291210">If yes, go to <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li149761825162110">2</a>.</li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li1833172131220">If no, go to <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li483416281216">3</a>.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li149761825162110"><a name="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li149761825162110"></a><a name="en-us_topic_0000001206469230_en-us_topic_0183041925_li149761825162110"></a><span>Open the CLI (by using the <strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b13845439101816">cmd</strong> command), and run the <strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b14845539171811">telnet </strong>command, for example <strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b684513913189">telnet xx.xx.xx.xx 2198</strong>, to check whether the KVM service port is reachable.</span><p><div class="p" id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_p2845103981815"><em id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_i12845039131812">xx.xx.xx.xx</em> indicates the IP address, <em id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_i48451039191813">and <strong id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_b584523919186">2198</strong> indicates the default </em>KVM port No. Use the actual KVM port No. obtained in <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li208335251217">1</a><ul id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_ul108332281212"><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li178331326123">If yes, go to <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li1320891310192">5</a>.</li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li1083415211122">If no, go to <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li108346215129">4</a>.</li></ul>
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</p></li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li483416281216"><a name="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li483416281216"></a><a name="en-us_topic_0000001206469230_li483416281216"></a><span>Enable the KVM service, and connect to the KVM. Then, check whether the problem is resolved.</span><p><ul id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_ul883419213123"><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li5976125152114">If yes, no further action is required.</li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li48345213121">If no, go to <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li149761825162110">2</a>.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li108346215129"><a name="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li108346215129"></a><a name="en-us_topic_0000001206469230_li108346215129"></a><span>Contact the network administrator to enable the port required for the KVM. After checking that the port is reachable, connect to the KVM and check whether the problem is resolved.</span><p><ul id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_ul48341021121"><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li94011133192616">If yes, no further action is required.</li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_li483411221213">If no, go to <a href="#EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li1320891310192">5</a>.</li></ul>
</p></li><li id="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li1320891310192"><a name="EN-US_TOPIC_0000001251236929__en-us_topic_0000001206469230_en-us_topic_0183041925_li1320891310192"></a><a name="en-us_topic_0000001206469230_en-us_topic_0183041925_li1320891310192"></a><span>Contact technical support.</span></li></ol>
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